Need to reach Nordicbet Casino support?
Reach Nordicbet Casino by live chat, e-mail or phone, and the desk stays available around the clock on Australian Eastern Standard Time.
plus 82 free spins
Live chat, e-mail and phone lines
Stop guessing which door to knock on, because each one answers in a different window.
When something stops working
Start the chat for anything urgent, such as a game that will not load or a bonus that has not landed, because a reply normally arrives within one minute.
Start chatNeed something in writing?
Write to [email protected] for statements, account questions or anything needing a paper trail, and expect a reply inside two hours.
Write to supportPrefer to speak to someone?
Call +61 2 1850 1720 (AEST) when talking is easier than typing, for a withdrawal question or a login snag, and someone usually picks up within five minutes.
Call supportPlay from Australia and still get help
Use this when the clock, the language or the regulator is what you actually need to know.
Where do I turn if gambling stops feeling safe?
Gambling problems are better handled with people outside the casino. Three Australian organisations listed here work independently of Nordicbet Casino and of any operator, and all three are free to use.
Gambling Help Online. Counsellors there talk through gambling habits with you online or by phone, and the service costs nothing.
Lifeline Australia. A crisis line staffed day and night for anyone in distress, including worries that come from gambling.
National Self-Exclusion Register. One register where Australians can block themselves from every licensed online operator at once.
Department mailboxes for every request
Choose the matching mailbox when your question belongs to one team and you would rather not be forwarded.
Nordicbet Casino replies at any hour
For players in Australia, this block settles which channel answers fastest and how long each reply takes.
The list that shortens the wait
Before you get in touch
Have these ready and the team can usually act in a single reply.; Your registered e-mail address to hand; The last four digits of your payment card; Screenshots of the error or game name; Proof of identity and proof of address; The time the problem started
What players ask before they contact us
Which languages can I write in?
Why is there no closing time for support?
Do I need to verify the casino licence?
When I chat, what should I have ready?
Where do I go if the reply does not help?
From a stalled reply to a written decision
Proof of what you sent
Send your complaint to the support mailbox with what happened and when; the team replies in 2 hours and will never ask for your password.
After a reply you disagree with
Ask the same address for a manager to review the outcome, then keep the reference you are given and the date of that request.
A regulator outside the casino
Escalate to the Gaming Control Board Curaçao with your complaint history if no resolution arrives; this is the regulator that issued the casino licence.
Check the company behind your account
This is the block to open when you want to know who holds your money and your data.